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August 12, 2020 by Blog

Robots Can’t Replace Humans and Here’s Why

Many of us have heard the warnings of our impending dystopian future we cannot run away from. There are multiple books and movies, and we know that soon, perhaps in our lifetimes or later, the robots will take over and humans will be the subservient ones. Our machines will outsmart us, and we’ll be relegated to the role of second-class citizens. Okay with that being said, I believe not really.

Robots are good in numerous ways, but they’re not going to be replacing us anytime soon. However, what isn’t hyperbole is the growing role of robots in the workforce.

According to a report on automation in the workplace by PricewaterhouseCoopers, as many as 30 percent of jobs in the UK, 38 percent of jobs in the US, 35 percent of jobs in Germany, and 21 percent of jobs in Japan are at risk of being replaced by machine-based automation by the early 2030s. So, the robots may not be taking over, but they are taking a significant percentage of jobs that are present for the workforce.

This isn’t to say that robots and automation are entirely bad, they do have their place in the modern industry. As for robots completely replacing people in the workforce, well, we just don’t see it happening.

You want to know why? Below are mentioned five reasons why robots will never fully replace humans according to us.

Robots Don’t Understand Irrational Thought

Artificial intelligence—AI is rational and operates on stone cold logic. That is humans are anything but…

So, if you are looking for a recipe for disaster, then you ask for a rational presence to successfully work with an irrational one. Observe the increasing prevalence of social media chatbots, which are programmed to answer questions based on a pre-programmed set of messages and clues.

Engaging with chatbots works fine, but people sometimes require more emotional understanding rather than a rational and logical reply. At certain times, people want assurance that their feelings are valid and justified. No matter how smart an AI chatbot is, they can’t perform this practice convincingly—with feelings and humanity. Talking about a customer satisfaction standpoint, chatbots will prove unsuccessful, however, it might work under a strictly financial standpoint.

irrational thoughts

Robots Don’t Understand Context

Understanding the cultural norms and dialect is paramount in understanding any type of interpersonal communication. If you are to ought to translate a sentence from one language to another, you already know that some things are lost in translation. People either understand the context (because they were raised within it or because they learned it), or they don’t – and robots just don’t. Additionally, because of robots’ inability to consider context, they’re less suited to analysis-type work.

Robots Don’t Understand Customer Service

Jumping off of the first point about irrational thought, AI always goes for the most pragmatic solution without any consideration of how that might affect future customer relationships.

Robots offer no emotion, they’re capable only of Boolean functionality. That’s great for tasks that don’t depend on the complexities of human relationships, but for interacting with customers who are potentially emotionally volatile, people are a lot better than machines as they are better at responding and adjusting accordingly.

robot-customer-service

Robots Lack Creative Problem Solving

More to this list is that the robots lack imaginative capabilities. This means they’re no good with anything that requires creative thought. There’s no arguing that robots are outstanding for taking on dull, repetitive tasks. They’re probably better than humans for them, since machine-level consistency is usually prized in mass production, plus the fact that robots don’t have feelings and therefore cannot get bored.

Creativity, on the other hand, is the gift of humanity and is not something that can be programmed into logic boards.

People Prefer to Talk With A Human

You can go on and on about the advantages that AI has to offer, but at the end of the day, robots won’t ever fully replace humans in the workplace simply because humans don’t want them to.

Consider your own experience: when you call a business, would you rather talk to a person or talk to a computerized voice? A voice, of course. When you send a chat message or an email, don’t you want to know that there’s a person, rather than a programmed presence, on the other end of the conversation? Sure you do. When you’re trying to solve a customer service problem, don’t you want to talk to a person who can understand the nuanced details of your situation? Absolutely. For these reasons, plus the reasons listed above, robots won’t edge humans out of the workplace.

chatbot

To Conclude

We are getting ahead of ourselves with our dystopian zombie-apocalypse future view of the world. These days our world seems to get stranger and stranger. We would all benefit from returning to a story of humanity, of caring for one other, of focusing a little less on the money. Let’s step back and evaluate the use of artificial intelligence, of the robot – before we throw it at something we see as a problem.

Until we lose our humanity, robots will never completely replace us. Let’s stop the hype cycle.

In the meantime, if you are looking for assistance in the robotics or have an AI project stuck, get connected to our creative and very human experts and talk to us at Nextbridge!

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